A 'jobsworth' EasyJet worker was caught repeatedly saying 'it's none of your business' to a good Samaritan traveller trying to help passengers embroiled in a luggage spat.

Mat Mora says he was at a boarding gate in London Gatwick Airport when he overheard a female worker ordering a pair of holidaymakers to pay £50 for an oversized suitcase.

His viral video, shot on January 7, shows the couple claiming a colleague at the check-in desks had reassured them the bag was fine and insisting they call and check.

The EasyJet worker brushes off the suggestion and despite Mat, 31, interrupting to insist it is a 'good idea' she insisted 'there's no point in arguing'.

(Image: Kennedy News and Media)

She continued to threaten the baffled pair, who had hoped to fly to Geneva, Switzerland, by saying 'you're not going to get on the flight if you don't pay'.

The pair were forced to pay £50 to board and annoyed Mat was left surprised by the 'aggressive' and 'unfair' way the Easyjet worker dealt with the incident.

The content creator was heading to Switzerland for a snowboarding trip and said he had to take a helmet out of his backpack to avoid facing a fine himself.

His TikTok video has more than 300,000 views, with users branding the worker a 'jobsworth' while others insisting the case was too large.

Mat, from London, said: "If I see some kind of abusive behaviour or something unfair, I'm always happy to help.

"She was saying that it's none of my business but I gave them advice and hope it can help them.

"I thought she was a bit aggressive.

"I'm a bit surprised that she would handle it like that and speak to me that way but I think it's becoming more frequent that airlines treat passengers like that.

"They tried to tell the agent that an EasyJet agent told them their luggage was fine when they checked in at the airport.

"They seemed honest and asked the agent to call the EasyJet counter and ask if they have approved.

"She could always have asked the other staff member about these passengers and their bags.

"It's quite surprising [staff] didn't know these people when they work for the same company because they must be in constant communication with each other.

"It seemed like a regular sized carry-on baggage.

"I don't know if it was the exact measurement but if the airline tells you the luggage is fine I would trust that information.

"She told them that there's no point arguing with her and that if they don't pay they're not getting on the flight.

"I think that was unfair considering that passengers have paid for the ticket to fly.

"I think it should only be about the luggage and, it shouldn't have anything to do with the passengers getting on the flight."

Mat said the couple paid a £50 fee and boarded the flight but that he advised them to contact the airline to request a refund.

The content creator said he encountered an issue with EasyJet when he took a skateboard on a flight in October 2023.

He says the airline charged him an additional fee for it but that he got a refund after his video about it went viral.

He claims there is an 'obvious financial motivation' for agents to charge more passengers and is encouraging those who face fines to investigate if they were charged unfairly.

Mat said: "Almost every time I travel you see this situation, it happens to a lot of people.

"They apologised and refunded the charge for my skateboard but I think they were doing it because I recorded the incident and there were a lot of people there.

"If I wasn't a content creator I don't think they wouldn't have apologised or refunded me.

"Airlines need to be more transparent with their policies and communicate with the passengers.

"When you get charged, you need to make your own investigation to make a complaint but they should do their own investigation when they charge someone unfairly."

In his viral video, which has more than 6,000 likes and 500 comments, Mat said: "I reckon if someone has a valid ticket, they shouldn't be threatened to lose their flight for a luggage discrepancy."

One user commented: "The attitude on the staff is ridiculous"

Another said: "Jobsworth."

A third explained: "This infuriates me"

However, a fourth said: "The bag is bigger than the bin. Why is it that people don’t read dimensions on the website?"

An EasyJet spokesman said: "easyJet has clear and transparent policies on baggage and our ground staff are asked to apply these consistently in fairness to all customers.

"We are very sorry that Mr Maro has concerns with the service he received from our ground handler while flying from Gatwick."