Thousands of users of Barclays have shared that they are facing issues with the bank's mobile and online banking service.

It comes as customers have been locked out of their bank accounts on what is payday for many.

The issues started on Friday and continued into Saturday for many.

On Downdetector, there are currently more than 1,200 reports of the Barclays banking services being down, with 55% reporting issues with mobile banking, 37% with online banking and 8% with bill pay. 

Taking to X, formerly Twitter, Barclays said they are aware of the issue, sharing: "We're sorry if you're having issues with some of our services at the moment. For updates, please visit http://status.uk.barclays."

They added: "You may have trouble using some features in our app, Online Banking as well as payments in and out of your accounts - we're also unable to help you over the telephone or our message service."

On X, formerly Twitter, one user hoped Barclays would be up and running so they could buy food: "please Barclays. I need ham and cheese bagel".

Another threatened to move their bank account, writing: "Might be time for me to leave Barclays ngl".

A third said: "Barclays Bank going down on one of the busiest days of the year is why we need to say no to cashless society".

What is Downdetector?

Downdetector is an online website that allows users of popular services including X (Twitter), Instagram, Facebook, Virgin Media and more to report if they are having trouble with the services.

The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.

Describing itself on its website, Downdetector is “where people go when services don’t work.”

The website monitors disruptions to various key services including the internet, web hosting platforms, banks, social media and more.

You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.

In short, users can get involved by submitting any issue reports on the platform.

Problem indicators are also collected from social media and other factors on the web, Downdetector explained.

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These reports are then validated and analysed in real-time.

An incident is then detected if the number of reports is significant higher than the typical average for that particular service.

When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.

Do you use Downdetector? Let us know in the comments.