Fred. Olsen Cruise Lines has achieved notable success at two industry awards.

At the UK Customer Experience Awards 2024, the cruise company won a gold award for best customer service and a bronze award in the customers at the heart of everything category.

Team members from across the company collaborated to demonstrate how guests are prioritised in every aspect of the business. This involved a comprehensive judging process that included written submissions, live presentations, and question-and-answer sessions.

The awards were presented at a ceremony at Wembley Stadium on October 17.

This recent success follows Fred. Olsen Cruise Lines being named travel and leisure website of the year at the Global Digital Excellence Awards.

The accolade was for the company’s revamped website, launched last year, which streamlined the booking process and provided more opportunities for guests to personalise their cruise experience.

For more information about Fred. Olsen Cruise Lines, visit fredolsencruises.com. Bookings can be made online, through reservations at 0800 0355 215 during weekdays from 8.30am to 6pm and Saturdays from 9am to 5pm, or via an ABTA travel agent.

Ben Williams, head of digital at Fred. Olsen Cruise Lines, said: "It is a real honour to win the global title of Travel and Leisure Website of the Year.

"Our project to improve the experience of our guests when visiting our website has been a whole team effort.

"We are all incredibly proud to be able to offer a seamless experience from the moment a guest chooses their cruise with us – whether they are sailing with us for the first or fiftieth time."