Best and worst Eastleigh GP surgeries ranked in survey

Patients have given their opinion on their surgery as part of the GP Patient Survey 2024.

Nationally, 699,790 surveys were completed – a 27.3 per cent response rate.

Of the eight surgeries within Chandler’s Ford and Eastleigh, Fryern Surgery claimed the top spot with an 86.6 per cent ranking in the ‘overall positive experience’ category.

At the other end of the table is Archers Practice with a 70.2 per cent rating.

READ MORE: Best and worst Southampton GP surgeries revealed

See the ranking of all the surgeries in the ‘overall positive experience’ category below.

Fryern Surgery – 86.6%

Parkside Practice – 78.5%

Boyatt Wood Surgery – 77.3%

Park Surgery – 76.8%

Blackthorn Health Centre – 75.8%

St Andrew’s Surgery – 75.1%

Hedge End Medical Centre – 71.6%

Archers Practice – 70.2%

'I will deliver my pledges'

(Image: Newsquest)

Eastleigh MP Liz Jarvis said it is disappointing that the Labour government is “not committing to action on the care crisis”.

“This is including cross-party talks on social care, giving patients the right to see a GP within a week or 24 hours if it’s urgent, and giving cancer patients the right to receive treatment within 62 days of urgent referral”, she added.

Shortly after being elected at the start of July, Ms Jarvis said she aims to fulfil all her pledges.

She said: “I will work day in and day out to fulfil all the pledges I made during the campaign to make it easier for people to access GP appointments.”

'More to be done'

James Roach, Director for Primary Care for NHS Hampshire and Isle of Wight, said: “Each year the national GP Patient Survey provides us with a snapshot which can help us to better understand both positive patient interaction with our GP practices and areas we can improve on.

“Throughout the year we use a variety of methods to hear about peoples’ experiences and we know that sometimes access to GPs specifically, or the timeframe in which appointments are given, is an area patients have concerns over.

“We are seeing record numbers of patients in General Practice and continue to look at innovative ways in which we can support our practices and patients.

“Over the past 12 months we have been supporting our practices to help overcome some of these challenges. For example, we have expanded our primary care workforce by recruiting an additional 219 people into supportive roles through the Additional Roles Reimbursement Scheme (ARRS). These roles include health and wellbeing coaches and first contact physiotherapists, to help people get access to the mot appropriate support more quickly.

“Most of our practices have updated their phonelines which includes the option to have a call-back service if lines are busy.

“And through the Pharmacy First scheme, thousands of people have been able to access advice and treatment for seven common conditions via their local pharmacy, without the need to make an appointment.

“We have delivered the most successful COVID-19 vaccination campaign in the southeast region – with more than 180,000 COVID vaccines delivered.

“While we know our practices are providing millions of same-day appointment, which includes face-to-face appointments with GPs, we know there’s more to be done to continue supporting our practices in caring for our communities.

“We also want to say a huge thank you to our practice teams, who work tirelessly to support patients, when we know sometimes demand can be high and in challenging circumstances."