The Southampton GP surgeries with the worst receptionists have been revealed.

Patients had their say on how helpful they find reception staff at their surgery in the annual GP Patient Survey.

Homeless Healthcare Team, Hill Lane Surgery, and Highfield Health emerged as the top three in the most ‘helpful receptionists’ category.

On the other end of the scale, The Shirley Health Partnership, Brook House Surgery, and Alma Road Surgery were named the bottom three.

Last year, Chartwell Green Surgery was ranked in the top three, but the surgery’s standing has since dropped after merging with Woolston Lodge Surgery.

The 10 GP surgeries with the most helpful receptionists

Homeless Healthcare Team – 98.7%

Highfield Health – 95.3%

Hill Lane Surgery – 94.8%

Burgess Road Surgery – 90.1%

Cheviot Road Surgery – 88.7%

Stoneham Lane Surgery – 88.3%

READ MORE: Best and worst Southampton GP surgeries revealed

St Peter’s Surgery – 86.6%

Lordshill Health Centre – 86.1%

University Health Service – 85.6%

Old Fire Station Surgery – 85.1%

The 9 GP surgeries with the least helpful receptionists

Alma Road Surgery – 68.7%

Brook House Surgery – 69.6%

The Shirley Health Partnership – 73.7%

Living Well Partnership – 74.1%

Solent GP Surgery – 75.5%

Aldermoor Surgery – 79.3%

Walnut Tree Surgery – 81.3%

Woolston and Chartwell Partnership – 81.8%

Atherley House Surgery – 82%

'Challenging circumstances'

James Roach, Director for Primary Care for NHS Hampshire and Isle of Wight, said the organisation is working to improve the workforce within GP surgeries.

He said: "We have expanded our primary care workforce by recruiting an additional 219 people into supportive roles through the Additional Roles Reimbursement Scheme (ARRS).

"These roles include health and wellbeing coaches and first contact physiotherapists, to help people get access to the mot appropriate support more quickly.

“Most of our practices have updated their phonelines which includes the option to have a call-back service if lines are busy.

"We want to say a huge thank you to our practice teams, who work tirelessly to support patients, when we know sometimes demand can be high and in challenging circumstances."