Cross-Solent ferry firm Red Funnel has commissioned an independent investigation into a series of technical issues, following major disruption to the operator's services earlier this month, a government minister has revealed.
Lord Davies of Gower, minister for Maritime, International and Security, said the Department for Transport (DfT) has been in contact with the company to stress its "disappointment" and he 'sympathises' with Islanders.
Read more: Isle of Wight ferry disruption amid Red Funnel cancellations
Lord Davies confirmed a third party investigation, commissioned by Red Funnel, is due to be finished in the 'next couple of weeks'.
Once completed, he said he plans to meet with the ferry bosses to discuss the findings.
In a letter to East Cowes and Isle of Wight councillor, Karl Love, Lord Davies said the DfT is 'satisfied' that safety was Red Funnel's overriding concern behind the cancellations.
However, he said: "That does not change the fact that Red Jet services have not achieved their normal high standards so far this year, which is not acceptable."
"I know that Red Funnel agree with this position."
Cllr Love said he has sent two letters to the minister, to help him understand that ferries are a "vital service", not just for commuters, but also for NHS patients and staff.
His comments come at a time when the Island's cross-Solent services are once again in the spotlight.
Isle of Wight MP Bob Seely has recently published a report, claiming the ferries are 'penalising' Islanders who travel and called for the government to look at a requirement for minimum service levels.
He also said there had been 'limited' investment in the ferries and vessels were 'ageing'.
Wightlink boss, Keith Greenfield, said the 'accusations' were 'highly inaccurate', insisting the firm is one of the most reliable transport operators anywhere in the UK.
Red Funnel were contacted for a comment about the independent investigation on Monday, March 25. At the time of press, a response has not been received.
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